| Q: | Can I have my logo imprinted on the product? |
| A: | Yes you can. All logo's must be in either Corel (.CDR), Adobe Illustrator (.EPS or .AI) format. |
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| Q: | Where do I send my logo's? |
| A: | All logo's should be sent to artwork@penimpressions.com |
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| Q: | What is the normal production time? |
| A: | Our production time on all orders is 7-10 business days. |
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| Q: | Can I have rush service? |
| A: | Yes |
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| Q: | What if I buy a product and I don't like it? Can I return them? |
| A: | If your order was shipped correctly, you cannot return the product because you change your mind. Once we print on the product, we cannot reuse them. |
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| Q: | How about if the product I ordered where printed wrong or are the wrong color? |
| A: | If it's a mistake we made during the printing process, we are responsible for printing and shipping exactly what the customer ordered. |
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| Q: | Does Pen Impressions accept company purchase orders? |
| A: | We are accepting purchase orders from State and County Educational Depts. and Governmental Agencies only. Please call and speak with a customer representative. |
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| Q: | What type of payments do you accept? |
| A: | We accept Visa, Master Card, American Express, Checks, Money Orders and Purchase Orders from County State Governmental Offices |
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| Q: | When is the logo charge or rush service charge added to my order? |
| A: | We will add the cost to your order once it is placed and requested. |
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| Q: | Can I request samples of your products prior to my purchase? |
| A: | Pen samples can be requested online. |
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| Q | What fonts can I use? |
| A | You can use any font listed on Microsoft Word. |
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| Q | Can a live person take our order on the telephone? |
| A | Yes, Call us toll free 1-866-6-PENCIL . |
