We strive to deliver the best products and the
lowest rates with true shipping costs. UPS Ground is usually the most
cost effective way to ship promotional items. Within the continental US,
shipping time is from one to five days via UPS Ground depending upon
where the packages originate and their ultimate destination.
GROUND SHIPPING ON ALL ORDERS $100 AND OVER - CONTINENTAL USA ONLY
• Metal Pens ship within 5 business days
after proof approval
• Plastic Pens ship within 5 business days after
• Doming Products ship within 7 - 10 business days
after proof approval
Receiver will be responsible of any import taxes
and duties upon delivery.
We will offer a refund on any item that is not imprinted
as requested on the original order. We cannot accept a return on an item because
you don't like the colors, imprint layout or style you selected or if the
imprint was not correct due to a typographical error on your part. We will
however make a speedy replacement if we caused any typo or did not produce what
you specified. But since all of our items are imprinted, you must be totally
sure that what you type in to us is what you want. Products that are
defective or broken on our part will only be authorized for even exchanges of
original orders - No exceptions!
ExpressPencils.com will send you a confirmation via
e-mail. It is your responsibly to provide a valid e-mail address so that you can
receive the order confirmation and verify on its entirely the information
(color, imprint Information, item No., Qty, shipping address etc). If any
change(s) and/or correction(s) is needed they must be submitted to
expresspencils.com within 24 Hrs from the time of the order confirmation **FOR
RUSH ORDERS - NO EXEPTIONS!! CHANGES MUST BE MADE THE SAME DAY THE ORDER IS
PLACED** expresspencils.com will not be held responsible for any
typographical error(s) if a confirmation was sent and no changes, corrections
and or additions were made in a timely matter by the client. Absolutely no
merchandise will be accepted without a Return Authorization Number from
expresspencils.com. Authorized returns must be made within 15 days from the time
the order was received. Merchandise must be returned in original packaging.
CUSTOMER IS ALWAYS RESPONSIBLE FOR SHIPPING THE PRODUCT
BACK AND ALL COST INVOLVED. Please ship using a carrier that provides you with a
tracking number and proof of delivery. We recommend UPS or FedEx.
EexpressPencils.com will not be responsible for items lost by the carrier.
SHIPPING COST IS NOT REFUNDABLE UNDER ANY CIRCUMSTANCES. *Absolutely no refunds
on customized, special and personalized items*. Shipping and restocking fees are
due for returned orders.
RETURN POLICY FOR NON-PERSONALIZED NON-CUSTOMIZED
ORDERS ONLY: Orders can be returned within 7 days of delivery if the
item has not been used or damaged. Purchase price will be refunded minus a 15%
restocking fee. Item must be returned undamaged so please re-package carefully
and insure for entire purchase price. Rush charges are not refundable. Customer
is responsible for all shipping costs. Refund will be issued upon receipt of
undamaged item(s). *Absolutely no refunds on customized, special and